Our Service Guarantee
We make every attempt to ensure that you are satisfied with your experience at ARMIENA Group Sdn. Bhd. In the event that you are not completely satisfied, please let us know at the time of your service or within 48 hours after your service has been performed.
All services are non-refundable but we will be more than happy to schedule a corrective service free of charge.
The service must be a mistake from the service provider… not something you might have changed your mind (after the service has been performed). In case of a disagreement, a redo must be validated by management. You have 48 hours to contact the Salon to receive a complimentary service to adjust any dissatisfaction. Corrective services will not be allowed 5 days past initial service date.
It is important you contact the our Sales Representative or our customer support as soon as you are unhappy so we can schedule you As Soon As Possible for a corrective service.
Right to Refuse Service
ARMIENA Group Sdn. Bhd. reserves the right to refuse service to anyone demonstrating inappropriate behavior to any member of our staff.
We do not provide any Return of purchasing.
48 Hour Cancellation Policy
We understand that due to your busy schedule you may have to cancel or change an appointment with us. In order to respect the time of both our guests and our staff, we simply ask that you notify us of a cancellation or reschedule at least 48 hours prior to the appointment.
If an appointment is re-scheduled 3 individual times within the 48 hour window you will be placed on a walk-in basis only. This is so that we may have ample time to fill the appointment time should you need to cancel your service. Appointments that are cancelled less than 48 hours prior will result in a RM150 fee or 50% of the services you are reserved for. The fee will be charged to the credit card we have on file to secure your reservation.